PRIVACY INFORMATION – Elen srl
Privacy Policy
In compliance with the obligations deriving from national legislation (Privacy Code) and Community legislation (European General Regulation no. 679/2016) on the protection of personal data, ELEN srl respects and protects the privacy of visitors and users.
This privacy policy applies both to the collection of information through the website and through other channels..
1 – Legal basis of the processing
By using or consulting this site, visitors and users explicitly approve this privacy policy and consent to the processing of their personal data in relation to the methods and purposes described below, including any disclosure to third parties if necessary for the provision of a service.
The provision of data, and therefore consent to the collection and processing of data, is optional, the user may refuse consent and may revoke consent already given at any time. However, refusal to provide consent may make it impossible to provide certain services and may affect the browsing experience on the Site.
The data of registered customers will be processed on the basis of the current contract with ELEN srl from the moment the contract is concluded.
2 – Purpose of the processing
Processing of personal data means: collection, storage, organisation, retrieval, selection, extraction, comparison, processing, use, modification, interconnection, blocking, communication, cancellation and destruction, transfer or dissemination, or a combination of two or more of these operations.
The processing of the data collected by the Site, in addition to the purposes connected, instrumental and necessary to the provision of the service, is aimed at the following purposes:
2.1 – Statistics
The collection of data and information in an exclusively aggregated and anonymous form in order to verify the correct functioning of the website, to improve the online shop and the platform.
None of this information is related to the natural person using the site and does not allow identification in any way.
2.2 – Security
Collect data and information to protect the security of the site and its users (anti-spam filters, firewalls, virus detection) and to prevent or detect fraud or abuse of the site.
This data is collected automatically and may include personal data (IP address), which may be used, in accordance with current legislation, to prevent attempts to damage the site itself or other users, or to prevent any activity that may be harmful or constitute a criminal offence. This data is never used to identify or profile the user and is periodically deleted.
2.3 – Shopping/Service provision
Collect information to manage orders, provide products and services, process payments, communicate with users about orders, products, services and promotions, update records and generally manage user accounts, display content such as lists of customer requests and reviews, and recommend products and services that may be of interest to users.
2.4 – Ancillary activities
Communicate the data to third parties who perform functions necessary or instrumental to the operation of the Service and to enable third parties to carry out technical, logistical and other activities on our behalf.
This site uses vendors to perform certain activities, such as fulfilling orders, delivering packages, sending postal mail, analysing data, providing marketing assistance, processing credit card payments and providing customer service.
Suppliers only have access to the personal data necessary to carry out their tasks and undertake not to use the data for other purposes, and are required to process personal data in accordance with current regulations. This category of data is kept only for the time necessary to provide the service.
2.5 – Newsletter
Provide the newsletter service to customers who have registered via the website through a dedicated web page with a registration form and mandatory consent for data processing. This page, or the user management section, allows automatic unsubscription from the newsletter, as well as a specific link at the bottom of the informative newsletter. For registrations via written consent given directly to the owner, you can send a request to ELEN srl – info@elensrl.it
3 – Collected data
This site collects user data in two ways.
3.1 – Automatically collected data
While users are browsing, the following information may be collected and stored in the site's log files:
- Internet protocol (IP) address;
- Browser type;
- Parameters of the device used to connect to the site;
- Name of Internet Service Provider (ISP);
- Date and time of visit;
- Visitor's origin (referral) and exit web page;
- Possibly the number of clicks.
This information is used to analyse user trends, gather aggregate information for aggregate use, administer the site and ensure its security, and is in no way linked to a user's identity.
3.2 – Data conferred voluntarily
The Site may collect other information when users voluntarily use services such as commenting, communicating (chat, contact forms and emailing) and purchasing (shopping carts):
- Name and surname;
- Email address;
- Physical residence address;
- VAT number and/or tax code;
- Company and headquarters;
- Image (avatar);
- Social profiles;
- Geographic location.
This data is provided voluntarily by the user when requesting a service or leaving a comment, and is used solely for the purpose of providing the requested service and is processed only for the time necessary to provide the service.
The fiscal data are necessary for the use of the paid services and for billing purposes.
The data collected by the Site will not be disclosed to third parties, except in the case of a legitimate request by a judicial authority and only in the cases provided for by law. However, the data may be communicated to third parties when this is necessary to provide a specific service requested by the user, for tax purposes, or to carry out security checks or to optimise the site.
4 – Place of processing
The data collected on the Site are processed at the registered office of the Data Controller and at data processing centres located within the European Economic Area (EEA) and are handled only by the personnel in charge of processing. Personal data are processed using automatic and non-automatic tools for the time strictly necessary to achieve the purposes for which they were collected.
5 – Data retention period
The data collected will be processed for the time necessary to achieve the purposes for which they have been collected, and in any case for no longer than is required by law.
The data required for tax purposes is kept until the assessments for the relevant tax period are determined, i.e. for at least 10 years and longer if the relevant pension has not yet been determined for tax purposes.
Upon expiry, the data will be deleted or anonymised, unless there is a further purpose for retaining the data (e.g. warranty obligations, tax obligations).
6 – Trasferimento dei dati raccolti a terze parti e a paesi extra UE
The personal data of users/customers is an essential part of our work and the transfer to third parties is not one of our activities. However, in order to carry out its activities and provide the services requested by users, this site may need to transfer some data to third parties who carry out specific tasks that are instrumental and related to those of the site, such as: processing orders (e.g. purchase of domains), delivery of mail, data analysis, marketing assistance, credit card payments, etc. Suppliers only have access to the data necessary to perform their specific task and are required to process it in accordance with this policy.
In the event of a transfer of a business or business units, customers' personal information will be included in the transferred business assets, but will remain subject to the obligations set out in this Policy unless new consent is requested.
In the event that the data is transferred to companies located outside the European Union (for example Google, Facebook and Microsoftfor LinkedIn and Skype), we ensure that they are transferred in compliance with the regulations in force on the subject and in particular with the rules established by the General Regulation for the protection of personal data. The transfer is authorized on the basis of specific decisions of the European Union and of the Guarantor for the protection of personal data
http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi, in particular Decision 1250/2016 (Privacy Shield http://eur-lex.europa.eu/legal-content/IT/TXT/?uri=CELEX%3A32016D1250 – here is the information page of the Italian Data Protection Authority http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/5306161), for which no further consent is required.
By activating the contract, the user expressly consents to the transfer of data in the above cases.
7 – Cookies
This website uses cookies and similar technologies. Cookies allow us to store information about visitors' preferences, to check that the site is working properly and to improve its functionality by customising the content of the pages according to the type of browser used, to simplify navigation by automating procedures (e.g. login, site language) and to analyse visitors' use of the site.
This site uses the following categories of cookies:
Technical cookies
Cookies in this category include both persistent cookies and session cookies. They allow us to distinguish between connected users, prevent a service from being provided to the wrong user and are therefore the result of an express request by the user and are also used for the security of the site and the users themselves. In the absence of these cookies, the Site or some of its parts may not function properly. Cookies in this category are always sent from our domain and do not require consent.
Analytical cookies
Cookies in this category are used to collect information about the correct use of the site and user behaviour for statistical analysis, to improve the site and make it easier to use. This type of cookie collects anonymous information about users' activities on the site, how they arrived at the site and the pages they visited. Cookies in this category are sent by the site itself or by third party domains.
Third-party cookies
This site also acts as an intermediary for third party cookies that are used to provide additional services and features to visitors and to improve the use of the site itself, such as social media buttons. Some of these cookies are profiling cookies, which are used by third parties to gather information about user behaviour and interests in order to provide personalised advertising.
7.1 – Consent to the use of cookies
By using the site, by continuing to browse the site or by clicking on the banner present on first access to the site, the visitor expressly consents to the use of cookies and similar technologies, and in particular to the registration of such cookies on his or her terminal for the purposes indicated above.
7.2 – Refusal or withdrawal of consent to cookies
The user can refuse the use of cookies and revoke consent already given at any time. As cookies are linked to the browser used, THEY CAN BE DISABLED DIRECTLY FROM THE BROWSER, thus refusing/revoking consent to the use of cookies.
THE DISABLEMENT OF COOKIES MAY PREVENT THE CORRECT USE OF SOME FUNCTIONS OF THE WEBSITE ITSELF, in particular, the services provided by third parties may not be accessible and therefore not visible: YouTube videos or other video sharing services; the social buttons of social networks; Google Maps.
Instructions for disabling cookies via the browser and for deleting any cookies already present on the user's device can be found on the following web pages:
Mozilla Firefox
https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie
Windows Internet Explorer
https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
Google Chrome
https://support.google.com/chrome/answer/95647?hl=it
Opera
http://help.opera.com/Windows/10.00/it/cookies.html
Apple Safari
https://support.apple.com/it-it/HT201265
You can find more information about cookies and how to manage them on the website www.aboutcookies.org.
7.3 – Third-party cookies
This privacy policy does not apply to services provided by third parties, and this site has no control over their cookies, which are entirely managed by third parties, and has no access to the information collected by these cookies. Therefore, information on the use of cookies by third parties, their purposes and how to disable them is provided directly by the third parties on the pages indicated below.
In general, tracking of users does not involve identification of the user, unless the user is already registered and logged in to the service, in which case it is understood that the user has already given consent directly to the third party when registering for the relevant service (e.g. Facebook).
In particular, this site uses cookies from the following third parties.
7.3.1 – Google Inc.
– Google Analytics: web analytics tool that we use to help us understand how users use the site, to compile reports on site activity and user behaviour, to check how often users visit the site, how the site is being used and which pages are being visited most frequently. Google may combine this information with information gathered from other sites in order to provide a comparative picture of how the site is used compared with other sites in the same category.
Data collected: browser identifier, date and time of interaction with the site, page of origin, IP.
Place of data processing: USA.
The data collected does not allow the personal identification of users and is not linked to other information relating to the same person. It is processed in aggregate and anonymised (truncated to the last octet). Under a specific agreement, Google Inc. is prohibited from associating this data with data obtained from other services.
– Google Maps: Google service that offers street maps and localization for urban businesses. It sets cookies on map pages.
Data collected: number and behavior of map users, information relating to the page viewed, viewing preferences (zoom level, etc.).
Place of data processing: USA.
– Youtube a video sharing platform owned by Google. Cookies are set when the page containing the embed is accessed and when the video is launched, and do not allow identification of the user, unless the user is already logged in to their Google profile, in which case it is understood that the user has already given their consent directly to Google.
For some videos on the site the “advanced privacy https://support.google.com/youtube/answer/171780?expand=PrivacyEnhancedMode#privacy (no cookies)” option has been activated which does not provide for the storage of information on visitors unless they voluntarily play the video.
Data collected: number and behavior of users of the service, IP address, information linking visits to the site to the Google account for users already logged in, preferences for viewing videos.
Place of data processing: USA.
Disabling Google Inc. cookies
The data transmitted to Google is stored on Google servers in the United States. For further information on the use of data and their processing by Google , it is recommended to read the Google information at the following internet address: https://www.google.com/intl/it/policies/privacy/.
Further information on Google Analytics cookies can be found on the following page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
The User can selectively disable by installing the special component provided by Google on his browser. To disable the collection of data by Google Analytics, please follow the link below: https://tools.google.com/dlpage/gaoptout.
The User can selectively disable the DoubleClick DART Cookie by preventing its connection with his browser to the specific web page: https://adssettings.google.it/authenticated?hl=it#display_optout.
7.3.2 – Facebook
– Remarketing and Custom Audienceset to display personalised ads based on the interests of the user present on the site. Some Facebook advertising partners may also use cookies and similar technologies to track users.
Place of data processing: USA.
Facebook privacy policy: https://www.facebook.com/about/privacy/.
For more information about Facebook's use of cookies and the purposes for which they are used, we recommend that you visit the following web address: https://www.facebook.com/help/cookies/update.
The User can selectively disable the Facebook Remarketing action on the specific Digital Advertising Alliance web page: http://optout.aboutads.info/.
7.3.3 – PayPal Inc.
– PayPal uses cookies to ensure that payments are processed correctly. We set cookies when you access the payment form in order to process transactions and provide the PayPal Services; verify the User's identity, including during the account creation and password reset processes; resolve disputes, collect fees and troubleshoot problems; manage risk or detect, prevent and/or remedy fraud or other potentially illegal or prohibited activities; identify, prevent or remedy violations of the Rules or related user agreements; provide the User with customer support services; improve the PayPal Services by personalising the User's experience; measure the performance of the PayPal Services and improve its content and design; manage and protect its IT infrastructure; send marketing communications to the User; and measure the performance of the PayPal Services and improve their content and design; manage and protect its IT infrastructure; send targeted marketing communications and advertising, provide service updates and promotional offers based on the communication preferences you have set in your PayPal account and your activities while using the PayPal Services; perform credit checks, reconcile data for accuracy and verify data with third parties.
Data collected: user behaviour, IP address, browser data, device data, location data, operating system, provider, date and time, name and surname, credit card and/or bank account number, e-mail address.
Place of data processing: USA.
For more information about PayPal's use of cookies and the purposes for which they are used, we recommend that you visit the following web address: https://www.paypal.com/it/webapps/mpp/ua/privacy-full.
DISABLING PAYPAL COOKIES MAY RESULT IN THE IMPOSSIBILITY OF PROCESSING PAYMENTS AND THEREFORE PROVIDING SERVICES
7.3.4 – Social Plugin
This site also includes social networking plugins and/or buttons to allow you to easily share content on your favourite social networking sites. These plugins do not set a cookie, but if one is already present on the visitor's computer, they may be able to read it and use it according to their settings. The collection and use of information by these third parties is governed by their respective privacy policies, which you should consult.
https://www.facebook.com/about/privacy/
(cookie policy link https://www.facebook.com/help/cookies/)
https://twitter.com/privacy?lang=it
(cookie policy link https://support.twitter.com/articles/20170519-uso-dei-cookie-e-di-altre-tecnologie-simili-da-parte-di-twitter
https://www.linkedin.com/legal/privacy-policy
(cookie policy link https://www.linkedin.com/legal/cookie-policy)
Google+
https://www.google.com/intl/it/policies/privacy//
(cookie policy link https://www.google.it/intl/it/policies/technologies/cookies/)
8 – Security measures
The Data Controller shall process visitor/user data in a lawful and correct manner, adopting appropriate security measures to prevent unauthorised access, disclosure, alteration or destruction of the data, as well as unauthorised use of the data. The processing will be carried out using computer and/or telematic tools, with organisational methods and logic strictly related to the purposes indicated, and the data will be stored and kept in secure structures with limited access and verification of personnel. Access to information is strictly limited to authorised personnel.
The website is constantly monitored for security breaches and to ensure that information is secure.
In addition to the Data Controller, in some cases categories of persons involved in the organisation of the Site (administrative, commercial, marketing, legal, system administrators) or external parties (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) may be involved.
It is important that you take adequate precautions against unauthorised access to your password and computer. Always make sure you are logged off when using a computer that is shared with others.
9 – User rights
In compliance with the obligations deriving from national legislation (Privacy Code) and Community legislation (European General Regulation no. 679/2016) , the user may, according to the methods and within the limits established by the legislation in force:
- object, in whole or in part, for legitimate reasons, to the processing of personal data concerning him or her for the purposes of sending advertising or direct sales material or for carrying out market research or commercial communication;
- Request confirmation of the existence of personal data concerning him or her;
- Know its origin;
- Receive intelligible communication;
- Have information about the logic, methods and purposes of the processing;
- Request for updating, rectification, integration, cancellation, transformation into anonymous form, blocking of data processed in violation of the law, including data that is no longer necessary for the purposes for which it was collected;
- in the case of processing based on consent, receive, at the sole cost of any support, your data provided to the holder, in a structured and readable form by a data processor and in a format commonly used by an electronic device;
- The right to lodge a complaint with the Supervisory Authority (Italian Data Protection Authority - link to the Authority page http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/4535524);
- and, more generally, to exercise all the rights recognised by the legislation in force.
Requests should be addressed to the Data Controller.
10 – Subjects of the data processing
The Data controller pursuant to current laws is ELEN srl based in Viale Forlanini, 71 – 20024 Garbagnate Milanese (MI) Italy contactable by email info@elensrl.it, or to the specified address.
The Data processor pursuant to current laws is ELEN srl based in Viale Forlanini, 71 – 20024 Garbagnate Milanese (MI) Italy contactable by email info@elensrl.it, or to the specified address.